Visitor Services Assistant

Visitor Services Assistant

Booking Office • On-Train • Events

Swanage Railway

Part-time | 25 hours per week (annualised)
Salary: £17,000 per annum
Across the Swanage Railway network – stations, trains & events
Includes weekends, bank holidays & occasional evenings

Join the Frontline Team at Swanage Railway

We’re looking for a friendly, reliable, and customer-focused Visitor Services Assistant to help deliver memorable experiences for our visitors.

This is a varied, hands-on role where no two days are the same — you’ll work in booking offices, on trains, and during special events, supporting both everyday services and our busiest peak periods

What You’ll Be Doing

• Selling tickets and providing visitor information in station booking offices
• Operating ticketing systems and handling cash accurately
• Checking tickets on trains and assisting passengers with enquiries
• Answering telephone calls and responding to email enquiries
• Supporting special events, galas, and seasonal services
• Managing queues and visitor flow during busy periods
• Delivering excellent customer service at all times
• Following health & safety and safeguarding procedures
• Working closely with staff and volunteers across the railway

What We’re Looking For

Essential

• Strong customer service skills
• Confidence dealing with the public
• Experience handling cash
• Good written communication skills
• Flexible availability

Desirable

• Experience in tourism, visitor attractions, or booking offices
• An interest in heritage, tourism, or railways

Personal Qualities

• Friendly, approachable, and reliable
• Well organised and visitor-focused
• Comfortable working in a busy public environment
• A positive team player with a can-do attitude

How to Apply

To apply or request more information, please email:
[email protected]