Covid-19 - Passenger Information
24/12/2020 UPDATE
"Further to the latest COVID-19 announcement by the Government, we have again reviewed the most recent information, including the additional areas which will unfortunately be moving into higher tiers.
The whole of Dorset remains in Tier 2 and our operating procedures continue to be fully compliant with the Government’s regulations for Tier 2 areas. This means we can still run our trains. However, the expanded restrictions limit the ability of some of our staff and volunteers to be able to travel to the railway. This unfortunately means we are longer able to resource our daytime ‘Plum’ timetable between 27th December – 2nd January and have therefore had to cancel these services.
Steam & Lights trains remain unaffected at this time. If you reside in a Tier 3 and 4 area, then re-bookings or refunds are available as customers are not allowed to travel under the current restrictions. We will also refund or rebook tickets for customers who live in Tier 2 areas, if requested. If you live in a Tier 2 area and are planning on visiting the Railway, please ensure your party is fit to travel.
If any of the above affects your booking and you need to contact us, please provide your details in the linked form and our reservations team will be working tirelessly to get in touch with everyone after 27th December.
Please note the Social Media team does not have access to the booking system."
Please use the contact form here
20/12/2020 UPDATE
If you have a booking and reside in tier 3 or 4, please contact us as we are not able to allow you to travel under the new government regulations.
Please use the contact form here
26/11/2020 UPDATE
Following the announcement from the Government that Dorset Council and the Bournemouth, Christchurch and Poole Council areas will be placed in Tier Two from Wednesday, 2 December, 2020, the Swanage Railway can confirm that its Steam and Lights as well as its Christmas Luncheon train services - scheduled to operate from Saturday, 5 December, 2020 - will operate as planned.
Our train services will continue to comply with the guidelines laid out by the Government and conform with our ‘We’re Good to Go” accreditation from Visit Britain.
FAQ's Updated 26/11/2020 | |
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Will the railway still be running train services under Tier Two restrictions? |
Yes, the railway will operating its planned services, including Steam and Lights, Christmas Luncheon train services. The Government restrictions for Tier Two state:
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If we live in separate households can we still travel? |
The Government restrictions for Tier Two state:
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If we live in a Tier Three area, can we still visit the railway? |
The Government restrictions for Tier Three state:
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If we live in a Tier Two area and do not want to travel, will I get a refund? |
Our terms and conditions (below) state, tickets are non-refundable, but under these circumstances we will issue you a gift card to the value of your booking. Please contact us with your booking reference number. |
We are working hard to ensure the safety of our visitors and staff, here are the measures we have put in place.