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Covid-19 - Passenger Information

26/11/2020 UPDATE

Following the announcement from the Government that Dorset Council and the Bournemouth, Christchurch and Poole Council areas will be placed in Tier Two from Wednesday, 2 December, 2020, the Swanage Railway can confirm that its Steam and Lights as well as its Christmas Luncheon train services - scheduled to operate from Saturday, 5 December, 2020 - will operate as planned.

Our train services will continue to comply with the guidelines laid out by the Government and conform with our ‘We’re Good to Go” accreditation from Visit Britain.

FAQ's Updated 26/11/2020
Will the railway still be running train services under Tier Two restrictions?

Yes, the railway will operating its planned services, including Steam and Lights, Christmas Luncheon train services.

The Government restrictions for Tier Two state:

  • Businesses and venues can continue to operate, in a COVID-Secure manner, other than those which remain closed by law, such as nightclubs.
If we live in separate households can we still travel?

The Government restrictions for Tier Two state:

  • You must not socialise with anyone you do not live with or who is not in your support bubble in any indoor setting, whether at home or in a public place.
If we live in a Tier Three area, can we still visit the railway?

The Government restrictions for Tier Three state:

  • Avoid travelling to other parts of the UK, including for overnight stays other than where necessary, such as for work, education, youth services, to receive medical treatment, or because of caring responsibilities
Please contact us with your booking reference number and we will issue a gift card or refund your booking.
If we live in a Tier Two area and do not want to travel, will I get a refund?

Our terms and conditions (below) state, tickets are non-refundable, but under these circumstances we will issue you a gift card to the value of your booking.

Please contact us with your booking reference number. 

We are working hard to ensure the safety of our visitors and staff, here are the measures we have put in place.

You can view our risk assessments here

ADDITIONAL MEASURES

  • Allocated seating.
  • One way systems in place on our platforms and shop.
  • 'Zoono' Fogging on our trains and waiting rooms.
  • Enhanced Cleaning.
  • Practicing Social Distancing.
  • Perspex Screens at till points.
  • Card only Payments (No cash).
  • Face Coverings in line with government guidelines.
  • Hand sanatizer at station entrances.

PLEASE NOTE:

  • Toilets are only available at Swanage station and Norden Car Park (Dorset Council).
  • There are no toilets on the trains.
  • Our catering facilities remain closed until further notice.
  • Passengers are requested to take rubbish home.
ADDITIONAL T&C
ADDITIONAL TERMS AND CONDITIONS RELATING TO COVID-19
  • In accordance with current government regulations, all passengers on our trains are required to use face coverings that cover nose and mouth. The Swanage Railway may refuse carriage to those who do not comply with this regulation.
    Please note that the regulation does not apply to children under the age of 11, to railway staff in the course of their duties and in certain other situations
  • All bookings are final, no changes or alterations
  • Tickets are non-refundable.
  • Passengers who exhibit symptoms of Covid-19 or who have been in contact with someone who has, MUST NOT attend the railway.
  • Is it a requirement that you must visit the railway not have knowingly been in contact with someone with the virus for 14 days.